When CPP Inc. – publishers of the Myers-Briggs Assessment and the Thomas-Kilmann Conflict Mode Instrument – commissioned a study on workplace confrontation, they found that the average worker spends 2.8 hours dealing with workplace conflicts.
That’s nearly 140 hours per year. In places where employees have been trained in conflict resolution, 81% have had these experiences lead to positive outcomes with better understandings of their coworkers.
By following these best practices you will be able to provide a more respectful and happier workplace for everyone. We want our employees to be happy and safe in their environments! Work can only go smoothly if everyone works together.
Workplace Conflict, CPP Global Human Capital Report. http://img.en25.com/Web/CPP/Conflict_report.pdf
Forbes.com How To Manage Conflict, http://www.forbes.com/sites/work-in-progress/2015/06/04/how-to-manage-conflict/